Automotive solutions for unique problems : Surya informatics solutions private Limited
The thin profit margins in the automotive manufacturing and supply industries mean that automakers and suppliers need to focus on cutting costs while maintaining efficiency—and increasing safety. Surya informatic’s CBM solutions are designed to help enterprises like yours overcome these challenges. Through our predictive maintenance solutions, we help companies increase operating efficiency and machine uptime while reducing energy consumption. Surya informatic’s solutions connect aftermarket parts manufacturers with wholesale distributors, dealers, retailers and mechanics using electronic assets that help customers offer better service to their clients.
Delighting customers, increasing sales and improving profitability are the three main things that drive a successful corporation. This solution works on all major operating systems and across platforms, addressing the pain points in supply chain management.
Surya informatics’ solutions for the automotive industry
Warranty and Service Management System
Our Warranty & Service Management System for mobile and web applications provides an integrated customer complaints management platform that allows you to monitor all stages of the complaints process Deliver a consistently excellent customer experience by treating your customers as partners and equals.
Solutions for Warranty and Service Management Features
✅Jobcard Creation Job card enables to raise complaint against warranty. Webapp can be used to raise job card by Admin, Customer and Tele caller.
✅Service Engineer Module Service engineers are allocated respective jobs based on complaints for each job card. Service Engineers can update the status of the respective job through a mobile app.
✅Feedback Service Engineer can manually check the feedback of each job card from customer and can update the In/Out Warranty through Mobile App
✅Approval Process Service engineers process the job card for approval based on the feedback given by the customer. Approver can approve/ reject the job card through a mobile app.
✅Credit Note Generation Job cards that are approved will be processed for Credit Note to the finance department. Payment will be processed for each credit note generated.
✅Report Reports for various job cards can be generated under different categories such as In/Out Warranty, Closed/Pending/Today jobs etc… Graphical representation of the reports can also be generated.
Parts ware Product Catalogue
The Parts ware Product Catalogue App is an end-to-end solution that saves time, money and redundant manual effort. It increases sales by providing up to date information on the go, empowering all stakeholders with access. The App works on all popular operating systems, as well as web browsers. For an online cataloguing solution, look no further than us. This application can be used for a variety of purposes, including product catalogues, service brochures and mobile apps. Manufacturers, distributors, traders and retailers—and just about anyone else who deals with a list of products—can leverage the flexibility of this application to create customized solutions.
We offer a full range of custom development services, from initial consultation through build and deployment.
Among other things, our product catalogues include the following features:
- View products by category and subcategory.
- Use the search function to find items that match any combination of keywords.
- The navigation on the site is simple and easy.
- You can find more information about your company on hand.
- Details of all the services available through the network
- A what’s new section featuring new releases and the latest news.
- Immediate feedback section that allows you to get direct customer responses following an experience
- Downloadable product brochures
- The product images can be displayed in multiple views for easier identification.
- The app includes training videos for quick reference, reducing the burden on technical support teams.
- The app offers Google Map Navigation integration.
- A FAQ page can reduce the number of unnecessary inquiries you receive.
- A clean and intuitive registration page
- OTP authentication for enhanced security.
- Monitor the Schemes & Offers section for notifications.
Mobile commerce with Partsware
Our mobile e-commerce application works to increase your sales by connecting you directly with customers and business partners. Our products and services are available to both B2B (business-to-business) and B2C (business-to-consumer) companies. This solution connects consumers and other users directly with retailers, dealers, distributors and manufacturers.
All customer data gathered through the app is instantly passed on to your company’s central CRM. The powerful admin panel, which works on mobile and web platforms, lets you closely monitor all aspects of an order—from identifying the most efficient channel to fulfill it through delivery partners right down to customer feedback.
Online payment gateways and third-party services can be integrated into the system so that customers may pay for goods using their credit or debit cards.
Modules of importance
1) An application for mobile commerce
2) Admin control panel on the web / mobile
Mobile Commerce features
Product catalog features plus:
- Adding items to the cart is easy
- View ‘Cart’ before checkout
- Hassle free checkout process
- Choice of payment methods
- Choose ‘fulfilment agency’ during order placement
- Select distributor
- Distributor Branch
- Online payment gateways and mobile wallet apps like PayTM have made it easier for small businesses to collect payments.
- ‘Order confirmation’ page for added surety
- A ‘my account’ section
- Edit profile
- Change password
- Order Cancellation
- Wish list
- Order history
- Order Status
- With Push Notifications, you can stay up-to-date with information from your client 24/7.
A web- and mobile-based administrative control panel
A comprehensive “Admin control panel” gives an administrator the ability to monitor and manage all aspects of the site. The organization can control access to the control panel and assign various levels of authorization to those who will manage it.
1) Company Owner Admin
2) Partner Admin
3) Partners Branches
Loyalty and Coupon Code Management
This application allows you to build your own, specialized and personalized Loyalty and Coupon Code management system to boost sales across dealers,. Distributors, retailers and mechanics. With such ease of access, this system is for customers.
The company’s product catalogue can be viewed equally well on mobile and web applications.
Search, find and view parts by different criteria like OEM (original equipment manufacturer), Vehicle Segment, Vehicle Model—even Engine Model. View child parts for each assembly and order individual child parts right from the app! Easy navigation
The exploded view shows all individual assembly parts, with clear labeling and technical information.
Use video to engage and inform your users. Give them helpful videos—like installation guides and troubleshooting tips—right from inside the app!
Give users access to all your sales points, authorized service partners, dealer and distributor locations and contact numbers—right out of the app. A simple practice like this can help you connect with your customers, boost the credibility of your brand and drive loyalty.
Use the feedback form to learn what your customers like about you and how they feel can be improved. An unhappy customer is a great opportunity for you to learn about him so that you can better tailor your products and services in the future.