As humans continue to interact with technology in their everyday lives, chatbots are likely to grow more prevalent. A chatbot is a software application made of artificial intelligence that simulates human conversation by mimicking the way people interact with each other within messaging apps .It’s a widely used technology that enables users to converse in natural language with machines—and is sometimes referred to as virtual assistants.
Human agents are available to chat with customers and guide them through the buying process. They are used in dialog systems—such as those that handle customer service, request routing, or information gathering—for these reasons. Some chatbots use extensive, sophisticated processes for classifying words; others simply scan for general terms and generate generic responses.
Chatbot, accessed via online website apps, through virtual assistants. The usage categories could be: E-commerce, educational software (for example), entertainment programs and services (such as streaming media), finance applications such as accounting packages or personal financial management tools, and production automation software.
The major importance of chatbots is that they are advancing and promising expressions for interaction with humans. In this technological view, it represents the natural evolution of question-answering systems—leveraging Natural Language Processing (NLP) processes to provide a seamless experience across multiple channels.